All fish need to be picked up on the specified day and time.
Generally, this will be Friday between 5.30pm and 8.30pm, Monday/ Tuesday fortnightly between 5.30pm and 8.30pm and Saturday between 7.00am and 9.30am. Your pickup day can be specified on your order. Orders need to be received no later than Wednesday for a Friday/Saturday pickup and no later than Friday for a Monday/Tuesday pickup. Orders received after this will be available for pickup on the Monday/Tuesday or Friday/Saturday of the following week as selected by yourself. If you fail to pick up fish at designated time, we take no liability for condition of livestock. This is due to the fact that the fish are packed directly from our supplier. We do not stock many varieties ourselves in order to keep the cost down for our buyers.
Minimum purchase of $75 (excluding freight) applies to all orders requiring shipping (except interstate orders-see below). If an order is placed for less than this, you will be contacted to give you the opportunity to increase your order or provide details for a refund.
Pictures of fish are for illustration purposes only and the fish can vary from these pictures. The incorrect image may also be displayed for any listed fish.
If fish are out of stock, you will be notified by email or phone on the day of pickup that the fish are out of stock and a backorder will be placed (it is your responsibility to check your phone and email for messages). If you do not wish to wait for the fish to be available, a full refund will be given.
If you have multiple species in your order and some of the species are out of stock, you will still be expected to pick up whatever fish from your order are available. If on pickup, you do not want out of stock fish placed on backorder, please advise and a full refund will be given.
Once fish are collected, we take no liability for livestock.
All orders requiring delivery must be in and paid for by Wednesday. If this does not occur, delivery may be made the following fortnight.
The courier will leave fish at premises if no one is home (NSW only) and they will be the responsibility of the purchasers once delivered. We take no liability for deliveries where the purchaser is not present to accept the delivery. All NSW deliveries will be made fortnightly on Tuesdays/Wednesdays (exceptions may apply). A $16.50 fee applies and needs to be purchased from the shipping category.
For interstate deliveries, it is the responsibility of the purchaser to adhere to Laws covering aquatic life relevant to their state and we take no liability for fish that do not make it through quarantine. Responsibility of the purchase lies with the buyer.
All interstate deliveries will be dispatched fortnightly on Mondays/Tuesdays (exceptions may apply) to the nearest major airport and it is the responsibility of the buyer to pick up their shipment from the airport (freight needs to be purchased from the shipping category relevant to your location). Details of consignment will be communicated with the purchaser. A minimum order of $150 applies to all interstate deliveries excluding freight costs.
If there are any fish out of stock, the remainder of your order will still be sent via freight and a refund given for the out of stock fish. If possible, we will give you the opportunity to replace the out of stock fish with something else prior to freighting your order.
All quoted NSW prices are for orders up to a total of 15kg and all interstate orders are for a total of up to 13kg. Please note that for excessive orders that do not fit into a 13kg box (15kg for NSW), we will advise you if you would like to increase the freight charge or withdraw your order. No cancellation fees apply.
In the event that the fish delivered to you are not alive on receipt, a photo needs to be taken of the fish still in the bag and sent to us immediately. (As soon as they arrive-within 1 hour) If this does not occur, no liability will be taken.
We reserve the right to change delivery or pick up by providing 24hr notice to the customer. A new time will be organised to suit both parties within the specified pickup and delivery timeframes listed.
All fish remain the property of AquaticFish.com.au until paid for.
We endeavour to provide high quality fish and no debate will be entered into in regards to shape, colour and size. Fish sizes are approximations and can vary from the stated size.
Laws covering aquatic life need to be adhered to and are the sole responsibility of the purchaser.
Orders will not be processed until payment is cleared.
If a minimum order of 10 fish is stated on the product and you attempt to purchase less than this, this item will be removed from the order.
Some fish will lose colour due to stress. Once the fish acclimatises to its new tank, its colour should return. This does not necessarily mean it is going to look like the fish seen in pictures as fish will vary depending on sex and age. If you believe you have received the wrong fish, please raise your concern on pickup as once fish are collected, they are the responsibility of the purchaser.